FAQ / COVID-19
To our Customers,
As a responsible service provider, Floral Image is committed to playing our part in controlling the spread of COVID-19 and to operate in accordance with all Government health and safety advice. We have taken all necessary precautionary measures to ensure the health and safety of our staff, customers and the community.
Our thoughts are with individuals who have been directly affected by this terrible outbreak, and our sincere appreciation to the healthcare workers, local communities and governments around the world who are on the front line working to contain the COVID-19 pandemic.
From our network of small businesses to yours, let's help each other get through this together.
Your COVID-19 Questions Answered:
Absolutely! We sanitise our lifelike flower arrangements (vase, stems, petals and leaves) before every Free Trial and ongoing Monthly Refresh.
As per global health and safety recommendations from the WHO (World Health Organisation), our Sales and Refresh representatives are monitoring their health, practicing social distancing and regularly washing hands, using hand sanitiser and/or wearing gloves during service.
Our lifelike flower arrangements are a low contact product and protected by our strict cleaning procedure before each Free Trial and Monthly Refresh, so you can be confident they are always delivered clean and sanitised.
If your business is temporary closed, your city is in lockdown or you would prefer to skip your next Refresh, please let us know.
You can search your local Floral Image contact details HERE
Our lifelike flower arrangements are delivered to you freshly cleaned and sanitised. If your business is temporarily closed or in lockdown due to the COVID-19 pandemic, please leave your flower arrangement/s untouched and we will return to Refresh them as soon as it is safe and legal for us to do so.
Of course, providing it is safe and legal for us to visit your business location. Please submit a FREE TRIAL request and we will arrange a safe delivery.
Floral Image is a flower rental service and so our flower arrangements are not for individual sale. We deliver flowers to you with no mess, no allergies, no water wastage or maintenance and a different on-trend design to enjoy every month.
Of course, if you are available to accept deliveries during our delivery hours and service areas. Please contact your local representative HERE to arrange this service.
Our flowers are not real – they are lifelike, but you really can't tell or even feel the difference! Floral Image lifelike flower arrangements are mess free, water free, maintenance free, on-trend and most importantly a much more sustainable alternative to fresh flowers. We deliver a new design to your business or workplace each month, so you have fresh designs all year round. You and your customers will love them!